Shipping and Returns

 

DOMESTIC

 
SHIPPING METHOD
RATE
 
 

CANADA

 

 

CANADA POST

$9.95

EXPEDITED PARCEL 7-9 BUSINESS DAYS

 

 

 

$17.9

XPRESSPOST 2-3 BUSINESS DAYS

INTERNATIONAL

 
SHIPPING METHOD
RATE
 
 

UNITED STATES

 

 

CANADA POST

$9.95

EXPEDITED PARCEL 7-14 BUSINESS DAYS

ALL OTHER COUNTRIES

 

 

CANADA POST

$29.95

*All Eyeglasses orders with a tracking number via Canada Post

 

 

 

 

 

Return Policy

We always like to make sure that our customers feel confident with their purchase. If you are not happy with your glasses, simply contact us for a refund or return. Customers are eligible for a refund within 14 business days, and a replacement within 30 days.

 

Replacement Procedure

- Obtain an Authorization Return Email by contacting our Customer Service.

- Send your glasses back include the returns authorization form and provide our Customer Service with the delivery confirmation number from post office.

- Returns must be in their original condition and with all accessories included in your package (e.g. cases and cloths)

- Once we receive your delivery confirmation number, you will either receive a refund within 48 hours or be sent a replacement

 

What You Need to Know Before Requesting a Replacement Or Return

- Provide us with the frame name(s) and order number.

- When exchanging an order, please note costs may be adjusted accordingly.

- After 14 days, customers are responsible for handling and shipping fees.

- One Time Replacement- Please check the availability of the new frame(s) as we do not reuse/repair returned frames.

- If you have any questions please contact us