Frequently Asked Questions

ORDERS/GENERAL

How do I place an order?

How is AndGlasses so inexpensive?

How do I know if a frame is in stocks?

I ordered a non-stock item or custom lens. When will the order ship?

How do I change my password?

 

PRESCRIPTIONS

Where do I find my prescription?

What is PD and how do I get mine?

How do I measure PD?

Can I use contact lens prescription for ordering glasses?

 

ORDER STATUS AND SHIPPING

How can I track my order?

How fast to get shipment?

Do you ship internationally?

How long will it take for my glasses to arrive?

How much is the shipping charge?

I entered my order wrong. Can I make changes?

When does the 30-day period start for the returns period?

 

PAYMENTS

What payment methods do you accept?

May i have a sale invoice?

 

PRODUCTS

What kinds of frames are sold at AndGlasses?

Do you offer children’s frames?

Do you sell prescription sunglasses?

What are AndGlasses lenses made of?

What do the numbers mean in the lens descriptions?

Do you sell bifocal and free-form progressive distances lenses?

 

RETURNS

What is your return policy?

 

HOW IT WORKS

How it works